Executive Board Officers:
  • Lloyd Anderson
    Bedford Heights
  • Nicole Dailey Jones
    Vice President
    North Olmsted
  • Tres Roeder
    Shaker Heights
  • Gary Sherck
    Moreland Hills
Executive Board Members:
  • Jim Astorino
    Brook Park
  • Linda Garrity
    Olmsted Falls
  • Eloise Hardin
    Oakwood Village
  • Gary Sorace
  • Sharri Thomas
    Maple Heights
Immediate Past President:
« Back to Forums

Video:Bridging the Gap: A Dialogue on CWD Customer Service Improvements

About this video: Nov 17, 2011 Forum.

Guest Speaker: BARRY A. WITHERS
In this video: As one of the City’s greatest assets, Cleveland’s Division of Water (CWD) delivers clean water to more than 1.5 million customers from 70 communities daily. From Lake Erie to the tap, CWD earns high marks for providing clean, high quality drinking water. In order to improve customer service delivery, the Cleveland Division of Water has engaged in a comprehensive Customer Service Turnaround Project. This project has impacted the full meter to cash process, and included a comprehensive system and process review of the five key customer service areas: Meter Operations, Meter Reading, Customer Billing, the CWD Call Center and Collections.

The Northeast Ohio City Council Association, Inc. is a voluntary association of members of municipal Councils..